Quimera Travel Experiences headquarters are located at Rua da Liberdade, 28, Belavista, 8400-663 Parchal.

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Activity licenses:

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National Register of Tourist Entertainment Agents RNAAT Nº 628/2015

National Register of Travel and Tourism Agencies RNAVT Nº 8466

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The conditions described below regulate the relationship between the aforementioned company and the customer . Therefore, when contracting the company's services it is assumed that the client is aware of and accepts these conditions.

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Quimera Travel Experiences reserves the right to change, if necessary and without prior notice, parts of the programs, as long as this does not result in a loss of value for the customer. Such changes will be communicated to customers and will be available for consultation on our website.

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The duration of the activities is given only as an indication and approximately, depending, in reality, on factors external to the guide.

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To register for an activity, the customer must make a reservation via the reservation form on the website of the Quimera Travel Experiences, or by e-mail bookings@quimeratravelexperiences.com, meaning that, in this act, you are purchasing the requested service. In this way, you undertake to pay for all services provided in the activity for which you made your reservation.

 

When registering/reserving, the customer assumes some commitments to the Quimera Travel Experiences:

● Having read and accepted these Terms and Conditions of participation, as well as the activity program.

● That you are in adequate health conditions for the activity in which you are enrolled.

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Our travels involve experiences that are different from what is familiar or comfortable to us. Whenever something goes differently from what was programmed, the Quimera Travel Experiences will do everything possible to overcome the situation, hoping for understanding from the customer.

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Payments

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When making a reservation through the Quimera Travel Experiences website, the customer will have the option of various payment methods such as Paypal and cards.

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If the reservation is made and confirmed by email, payment must be made in advance, by bank transfer or MB WAY application, complying with the deadlines specified in the program, and the respective proof must be sent to the email bookings@quimeratravelexperiences.com. 

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The customer will subsequently receive their invoice and receipts with the data contained in the registration form via the email provided.

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Cancellations and refunds

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Quimera Travel Experiences may cancel the activity in the following situations:

● If, by the registration deadline, the minimum number of participants has not registered.

● Due to lack of safety, weather conditions or other unavoidable and exceptional circumstances.

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The cancellation of the activity or trip by the agency, under the terms mentioned above, gives the customer the right to a full refund of payments made.

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If the customer cancels the reservation, they may receive a full refund of their payment if they cancel:

● Up to 30 days before the event, in the case of organized trips lasting more than 24

hours and with overnight and transport services.

● Up to 5 days before the event, for 1-day events, or those that do not include services

such as overnight stay and accommodation.

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To the above-mentioned conditions, the following safeguards apply:

● In the case of sold-out events, Quimera Travel Experiences does not refund amounts already paid.

● If Quimera Travel Experiences have already made commitments to third parties, there will be no refund of the full amount.

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Vouchers

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If the refund conditions are met, Quimera Travel Experiences can agree with the customer to issue a voucher with the amount to be refunded, to be deducted from future activities.

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Vouchers issued have the following validity:

● 12 months from the date of issue, in the case of organized trips lasting more than 24

hours and with overnight and transport services.

● 6 months from the date of issue, for 1-day events, or those that do not include

services such as overnight and accommodation.

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Safety rules

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Our activities scrupulously comply with safety standards, however, participants must bear in mind that, due to the nature of the activities, the risk cannot be completely reduced.

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Participants must undertake to follow the rules of conduct communicated by the guide, which respect their own safety and that of other people.

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Insurance Policies

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Civil Liability

Insurance company Allianz Portugal, S.A.

Insurance policy no.: 203395625

Guaranteed amount: 50.000,00€

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Personal Accidents

Insurance company Allianz Portugal, S.A.

Insurance policy no.: 204500254

Guaranteed amount:

● 21.834,08€ in case of death or total and permanent disability

● 3.800,01€ for treatment expenses

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In the event of an accident, the report must be made to the insurer within 8 days, by filling out a specific form. The form must be requested via email info@quimeratravelexperiences.com.

 

The participant will be responsible for sending the elements requested by the insurance company.

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The participant must pay the treatment expenses incurred and keep the respective receipts so that they can later receive reimbursement from the insurance company.

 

The participant must present the hospital emergency report to the insurance company.

 

The personal accident policy has a deductible of €60 for treatment expenses.

 

The age limit for remaining insured is 75 years.

 

The values of other coverages can be consulted in below:

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