In the event of a reservation cancellation by the client, a full refund of the amount paid may be granted under the following conditions:– Up to 30 days before the event, in the case of organised trips lasting more than 24 hours and including accommodation and transport services.– Up to 5 days before the event, for one-day events or activities that do not include services such as accommodation or lodging.The following safeguards also apply:– In the case of sold-out events, Quimera Travel Experiences does not issue refunds for amounts already paid.– If Quimera Travel Experiences has already committed to third-party services, a full refund may not be possible.

As an alternative to a refund, Quimera Travel Experiences may agree with the client to issue a voucher for the refundable amount, to be used on future activities.

The vouchers issued have the following validity:– 12 months from the date of issue, in the case of organised trips lasting more than 24 hours and including accommodation and transport services.– 6 months from the date of issue, for one-day events or activities that do not include services such as accommodation or lodging.